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Norton Security Support Center

Need help with your Norton Security products? Get expert support, troubleshooting guides, and resources to keep your digital life protected.

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Norton Security Dashboard

Your device may be at risk. Scan now to check your security status.

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Run a Scan

Check for viruses, malware, and other threats on your device.
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Update Norton

Get the latest security definitions and software features.
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Password Manager

Securely access and manage all of your saved passwords.
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Check Status

View your current protection status and resolve any issues.

Find a Solution

Norton won't run a full system scan

If scans aren't completing, it could be due to system resources or configuration issues. We can help you fix it.

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Getting a "Subscription Expired" notification

Even after renewing, you might see expiration notices due to account sync problems. Let's get it updated.

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Download and install Norton for the first time

A step-by-step guide for getting Norton security products running on any of your devices.

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How to find and use your product key

Learn how to locate your product key and properly activate your Norton subscription on all your devices.

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Frequently Asked Questions

Norton won't install on my computer

First, ensure your system meets the minimum requirements and temporarily disable any other antivirus software. Then, run the Norton Remove and Reinstall tool to clean up old files before trying again.

My product key is not being accepted

Please double-check that you're entering the key exactly as it appears. Also, verify that it's for the correct product version and hasn't been used on the maximum number of devices by checking your Norton account.

My computer is running slow after installing Norton

Ensure you have the latest version by running LiveUpdate. You can also adjust your scan schedule to run during off-hours and use Norton's built-in optimization tools to free up system resources.